The global interactive kiosk market size was estimated at USD 34.79 billion in 2024 and is projected to reach USD 52.74 billion by 2030, growing at a CAGR of 7.2% from 2025 to 2030.  This growth is primarily driven by several factors, including rapid technological advancements, changing consumer behaviors, and an increasing demand for self-service solutions across a wide range of industries.

Industries such as retail, hospitality, transportation, healthcare, and banking are increasingly implementing interactive kiosks to enhance their service delivery. These kiosks help businesses streamline operations, minimize customer wait times, and provide round-the-clock access to information and transactions. By offering self-service capabilities, companies can significantly reduce labor costs while simultaneously improving the overall customer experience, positioning these kiosks as valuable strategic assets in highly competitive markets.

Technological innovation plays a crucial role in propelling market growth. Interactive kiosks now integrate advanced technologies such as artificial intelligence (AI), facial recognition, touchscreen interfaces, and sophisticated data analytics. These enhancements have greatly improved kiosk functionality and usability, enabling more personalized user experiences, greater accessibility, and the ability to collect real-time data. Such data can be used to drive targeted marketing efforts and optimize operational efficiencies. Additionally, the widespread adoption of cloud-based management platforms allows for remote kiosk monitoring and software updates, which help decrease maintenance requirements and minimize downtime, further boosting the appeal and effectiveness of interactive kiosks.

Key Market Trends & Insights:

• In 2024, the North American interactive kiosk market held a substantial portion of the global market, capturing a significant share of over 42.0%. Within this region, the United States is poised for notable growth in the interactive kiosk sector, with an expected compound annual growth rate (CAGR) of 4.9% from 2025 through 2030.

• When looking at the market by type, automated teller machines (ATMs) emerged as the leading segment, commanding nearly half of the revenue share—approximately 50.0%—in 2024. This highlights the continued importance and widespread use of ATMs within the interactive kiosk landscape.

• Regarding end-use sectors, the Banking, Financial Services, and Insurance (BFSI) segment dominated the market, accounting for more than 53.0% of the total revenue in 2024. This reflects the critical role that interactive kiosks play in financial transactions and customer service within the BFSI industry.

• From a component perspective, hardware was the predominant contributor, making up over 44.0% of the industry’s revenue share in 2024. This indicates that physical kiosk infrastructure, including devices and peripherals, remains a major factor driving the market’s growth and development.

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Market Size & Forecast:

• 2024 Market Size: USD 34.79 Billion

• 2030 Projected Market Size: USD 52.74 Billion

• CAGR (2025-2030): 7.2%

• North America: Largest market in 2024

Key Companies & Market Share Insights:

Major companies in the interactive kiosk market are actively implementing a range of strategic initiatives aimed at bolstering their market presence and broadening the accessibility of their products and services. Among these strategies, expansion efforts—such as entering new geographic regions or increasing production capacities—and forming strategic partnerships or collaborations with other organizations play a crucial role in driving the growth of the market. These approaches enable key players to enhance their competitive positioning and meet the increasing demand for interactive kiosk solutions across various industries.

Key Players

• Advantech Co., Ltd.

• Diebold Nixdorf, Incorporated

• DynaTouch Corporation

• Embross

• Frank Mayer and Associates, Inc.

• Glory Global Solutions Ltd.

• GRGBanking

• IER

• Kiosk Innovations

• Meridian Kiosks

• NCR VOYIX

• Olea Kiosks, Inc.

• REDYREF

• SAMSUNG

• Slabb Kiosks

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Conclusion:

The global interactive kiosk market is experiencing significant growth, driven by technological advancements, shifting consumer preferences, and an increasing demand for self-service solutions across various industries. Businesses in sectors such as retail, hospitality, transportation, healthcare, and banking are adopting interactive kiosks to streamline services, reduce wait times, and offer 24/7 access to information and transactions. Technological innovations, including the integration of artificial intelligence, facial recognition, touchscreen technology, and advanced data analytics, are enhancing the functionality and user experience of interactive kiosks. Additionally, the adoption of cloud-based management systems enables remote monitoring and updates, reducing maintenance efforts and downtime.