If you encounter a problem with your Kaiyi vehicle or are unsatisfied with the service you received, it is important to follow the proper channels.

1. Contact the Dealership First: Your first point of contact should always be the service manager or customer relations manager at the dealership where you purchased the vehicle or where you received service. Many issues can be resolved at this level.

2. Reach Out to the Importer/Distributor: If the dealership cannot resolve your issue, the next step is to contact the national distributor or importer for Kaiyi in your country. Their contact information (phone number and email) should be listed on the official website.

3. Provide Documentation: When making a complaint, always have your Vehicle Identification Number (VIN), service records, and a clear description of the issue ready. This helps the customer service team investigate your case efficiently.

4. Be Patient but Persistent: Customer service teams aim to resolve issues, but complex problems can take time to investigate. Keep a record of who you spoke to and when.

Learn More