When you suddenly see the message “Confirm your identity – Facebook locked”, it can be stressful, especially if you rely on your account for business or advertising. This issue usually occurs when Facebook’s security system detects suspicious activities such as unusual logins, fake identity signals, or policy violations. The good news is that this problem can be fixed if you understand why it happened and follow the correct recovery process.

When Facebook locks your account and asks you to confirm your identity, it means the system is trying to verify that you’re the legitimate owner. This typically happens when you log in from a new device, use a VPN, manage multiple accounts from one browser, or perform actions that Facebook considers abnormal — for example, creating too many ad accounts in a short time. To recover your account, Facebook may ask you to upload an ID document, verify through email or phone number, or go through a facial recognition step.

To start recovery, go to the official Facebook Help Center, choose the “Confirm your identity” option, and follow the instructions. Upload a clear photo of your ID, ensuring that your name, birthday, and profile details match. After submitting your information, Facebook’s review process usually takes between 24 and 72 hours. Once approved, you’ll regain full access to your account.

If your account remains locked longer than expected, double-check your email, including the spam folder, for updates from Facebook. You can also try logging in from the same IP address and device you originally used to improve verification success. Avoid creating a new account during this time — it can complicate the process further.

For business users and advertisers, being locked out of Facebook can seriously impact your operations. Many marketers face this problem when their personal accounts are linked to multiple Business Managers or ad accounts, especially if those accounts aren’t properly verified. This is where Facebook Agency Account services come into play.

A Facebook Agency Account allows verified agencies to manage multiple ad accounts safely under Meta’s ecosystem. These accounts are more stable, less likely to get disabled, and often come with higher spending limits. By working with an authorized agency that provides official Facebook Agency Accounts, advertisers can significantly reduce the risk of sudden locks or identity verification issues. In contrast, using unverified or rented accounts can trigger Facebook’s automated system to flag unusual activity, leading to the “Confirm your identity” message and potential suspension.

To prevent getting locked again, follow a few key practices. Always log in from consistent devices and IP addresses, avoid sharing your credentials, and enable two-factor authentication. Keep your Facebook information accurate — especially your name, phone number, and recovery email. Also, make sure your ad activities align with Meta’s Advertising Policies. Using stable, verified access through an official Facebook Agency Account partner is one of the most reliable ways to ensure account safety for marketers and agencies.

In summary, when you encounter “Confirm your identity – Facebook locked”, it doesn’t mean your account is lost forever. It’s Facebook’s way of confirming ownership and preventing misuse. By submitting valid identification, maintaining accurate information, and following security best practices, you can recover your account quickly and keep it safe. For advertisers, collaborating with trusted Facebook Agency Account providers not only minimizes risks but also improves long-term advertising performance, ensuring your business remains active and compliant within Meta’s ecosystem.