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2023-11-22 14:31:07 -

Optimizing Call Center Pricing for Enhanced Performance

Analyzing Cost Structures Determining Cost Per Call Measuring the direct costs associated with each call is fundamental in setting a viable pricing structure. Incorporating expenses encompassing labor, technology, infrastructure, and maintenance aids in establishing a baseline cost per call. Tailoring Pricing Models Variable vs. Fixed Pricing Leveraging a mix of variable and fixed...

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