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2026-01-27 04:05:25 -

How Contextual Intelligence Is Transforming Customer Experience Strategy

Customer experience has moved far beyond personalization based on static data points. Today’s enterprise customers expect brands to understand not just who they are, but what they are trying to achieve in a given moment. This is where contextual intelligence is reshaping CX strategy. By interpreting behavioral signals, intent, timing, and environment in real time, organizations...

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