ITIL 5 for AI-Driven Service Desks

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2026-06-25 06:34:35 -

Introduction Artificial Intelligence (AI) is transforming the way organizations deliver IT services. Modern service desks are increasingly using AI-powered tools such as virtual agents, predictive analytics, automated ticket routing, and intelligent knowledge management systems to improve efficiency and customer satisfaction. As IT Service Management (ITSM) evolves, professionals need updated...

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