ITIL 5 and AI-Driven Service Management

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2026-02-13 06:45:31 -

The world of IT Service Management (ITSM) is evolving rapidly, and ITIL 5 is at the center of this transformation. With organizations increasingly adopting automation, predictive analytics, and artificial intelligence, ITIL 5 introduces a more adaptive, intelligent, and value-driven framework. AI is no longer an add-on to ITSM — it is becoming a core enabler of smarter service delivery....

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