Why ITIL 5 is the Future of IT Service Management

adicionou um novo artigo Literature

2026-02-11 06:37:28 -

IT Service Management (ITSM) has evolved significantly over the past two decades. From process-heavy frameworks to value-driven approaches, organizations now demand flexibility, speed, and measurable outcomes. This shift is exactly why ITIL 5 Certification is emerging as the future of IT Service Management. A Shift from Process to Value Earlier ITIL versions focused heavily on structured...

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