Thursday morning, 6:47 AM. My neighbor Mark's standing on his porch in slippers, coffee mug in one hand, phone in the other. But he's not scrolling Instagram or checking emails. He's having what sounds like an actual argument with his phone about whether to fire his entire customer service team.
The weird part? The phone's winning the argument.
I'm eavesdropping (sue me, it's a small...
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