Customer-Centric Finance Tools: A Practical Playbook for Putting...

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2026-01-19 10:28:01 -

Customer-Centric Finance Tools: A Practical Playbook for Putting Users First

Customer-centric finance tools aren’t defined by features alone. They’re defined by how consistently those features reduce friction, clarify decisions, and respect real-life constraints. From a strategist’s view, the goal is simple: design tools that help people act with confidence, even when their financial situation isn’t ideal. This playbook breaks that goal...

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