Virtual BDC Single Point Contact All Customer Journey Touchpoints...

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2026-01-12 10:32:50 -

Virtual BDC Single Point Contact All Customer Journey Touchpoints at Dealership

Introduction to the Modern Dealership Customer Journey Let’s be honest—buying a car today doesn’t look anything like it did ten years ago. Customers bounce from websites to chat tools, from social media DMs to phone calls, and finally into the showroom. If each interaction feels like starting over, frustration builds fast. That’s where your BDC can step in and...

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