maxssmith

adicionou um novo artigo Wellness

2025-12-16 09:15:46 -

How Conversation Intelligence helps banks and insurers improve quality assurance and compliance

In regulated industries such as banking and insurance, every customer interaction must meet strict quality and compliance standards. Customer conversations often include sensitive financial data, policy explanations, consent confirmations and regulatory disclosures. Ensuring accuracy and consistency across thousands of daily interactions has become increasingly complex. Conversation...

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